Refund Policy

A competition is deemed realised when all games have been delivered and completed. In this instance no refund will be given.

In the event that a competition is not fully delivered and completed, HCCC will endeavour to provide additional opportunities before refunds. Where this cannot be achieved the following refunds will be offered.

HCCC will apply the following refunds should a competition in part or full be cancelled, providing fees have been paid in full.

SEASON REFUNDS RELATING TO ANY COVID-19 LOCKDOWNS

  1. Hibiscus Coast Cricket will provide a pro rata refund of fees for members when:
    • Games and trainings are lost due to COVID restrictions
  2. The amount of the refund will depend on the amount of matches lost in the season.
    • A minimum of three matches need to be lost due to covid restrictions for a refund to be given
    • An administration fee of $20 for Junior Members and $50 for Adult members will apply in all refunds on membership fees

Example:
Juniors - If 50% of the season is lost due to covid cancellations you will receive 50% of your fee less the administration fee of $20
Seniors - If 50% of the season is lost due to covid cancellations you will receive 50% of your fee less the administration fee of $50

 

NO REFUND FOR WEATHER CANCELLATIONS

No refunds will be given for weather cancellations.  Attempts will be made to make up games on unallocated days at the mid season or end of season.

 

FORCE MAJEURE

In the unlikely event of a natural disaster, health epidemic or pandemic, a Ministry of Health Directive or other Government initiative, or similar, HCCC will take all reasonable steps to offer alternative programme and delivery options to overcome the Force Majeure Event. 

Where HCCC is unable to perform their commitments by reason of Force Majeure circumstances beyond HCCC’s reasonable control, a refund or substitute proposal may not be offered.

 

ADMINISTRATION OF REFUNDS

Under this policy HCCC will make the refund to the registered member or parent.  

Refunds can be credited to your account, or credited to members bank account (after HCCC has received a copy of a bank deposit slip from the member)

Any refunds will be processed within 4 weeks of the conclusion of the season.

 

SPECIAL CIRCUMSTANCES

Where the request for a refund is outside these parameters, special circumstances may be considered on a case by case basis.

HCCC must receive the refund request in writing within 14 days of the competition being cancelled. This will be assessed by the HCCC representatives delivering the programme /competition and the CEO/Financial Services Officer and they will advise their decision within 14 days of receiving the request.